Heathrow: Britain's Busiest Airport

Passenger experience manager Numan is back after a year on furlough and faced with a terminal of 24 passengers who are missing 50 pieces of luggage - and it's his job to find them

Passenger experience manager Numan is back after a year on furlough and faced with a terminal of 24 passengers who are missing 50 pieces of luggage - and it's his job to find them

Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway

Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway

Police detain a passenger whose bag is suspected to contain three firearms, and Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas

Police detain a passenger whose bag is suspected to contain three firearms, and Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas

Cameras follow a new member of the Passenger Experience Manager Team, Suki, as he deals with a sudden influx of passengers returning to the airport

Cameras follow a new member of the Passenger Experience Manager Team, Suki, as he deals with a sudden influx of passengers returning to the airport

Heathrow readies itself for a flurry of passengers as it is announced that holidaymakers can travel to 12 new countries, with a new traffic light system in operation